Shipping policy

We carefully do our best to deliver the order to you as soon as possible. We try to ship orders placed on working days before 12 noon within 2 working days. However, we do not always manage to fulfill this, sometimes products are not in stock and the delivery of your order may take a little longer. The product page contains an indication of the delivery time. If, for whatever reason, we do not meet this delivery time, we will of course inform you as soon as possible.

The prices quoted do not include shipping costs.

Unfortunately, we cannot guarantee the time of delivery.

Guarantee

We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order breaks during transport or that something else happens that entitles you to a warranty claim. Under European law, we are liable for any lack of conformity that becomes apparent within a period of two years after delivery of the goods. You may have additional rights under Dutch law.
If you discover or should discover a defect in the product, you must contact us within a reasonable time.
If you contact us in time, we will arrange for a free repair or replacement.

Complaints

It can always happen that something does not go quite as planned. We recommend that you first make complaints known to us by sending an email to hello@vossenchemicals.com.